Privacy
Privacy Policy
How Shattof Service handles client information
Shattof Service adheres to the principle of information minimisation: we do not require registration on the website, do not create personal accounts and do not use our own CRM system for maintaining a centralised client database.
Information may be provided voluntarily by the client when contacting us for a specific service. In such cases, it is used to fulfil the corresponding order, communicate with the client, prepare the result and arrange delivery when necessary.
Current Version
31 August 2026
This Policy applies to information that the client voluntarily provides to Shattof Service during direct interaction with the Service.
0 · Summary
Key points to know first
No Registration
Using the site does not require creating an account or personal cabinet.
Minimum Information
Data is only requested when it is needed to fulfil a specific task.
No Marketing
Client information is not used for advertising mailings or profiling.
Confidentiality
Information is used within the scope of the specific interaction and is not turned into a marketing database.
1 · General Provisions
Shattof Service Privacy Principles
Shattof Service adheres to the privacy by design, privacy by default approach and minimisation of information processing.
Privacy by design
Privacy built in from the start
When designing processes, we try not to collect information that is not necessary to complete the task.
Privacy by default
Minimum by default
We do not require additional information just for the sake of storing it.
Minimisation
Only what is necessary
The scope of information is determined by the nature of the specific order.
2 · Who we are
Who is Shattof Service
2.1. Shattof Service is an international service working with tasks in the fields of documents, vehicle support, migration, education, information retrieval, digital tools and other areas.
2.2. Primary communication with clients is conducted through the channels they choose. The Service does not require registration on the website and does not use its own personal account for client interaction.
2.3. The amount of information the client provides to Shattof Service depends on the specific service. For one task, a text description may be sufficient; for another, photographs, contact or address details may be required.
3 · What we do not collect
What is not collected through the website
Visiting the Shattof Service website itself does not require the transfer of personal data through registration forms or a personal account.
No Registration
There is no mandatory user registration on the website.
No Personal Account
A client account for viewing orders and personal data is not used on the website.
No Own CRM
Shattof Service does not maintain its own CRM client database.
No Marketing Profile
Client data is not used to compile advertising profiles.
No Order-Based Targeting
Information from a specific order is not used for personalised advertising.
No Automated Profiling
Clients are not automatically segmented based on their correspondence or orders.
4 · Information from the client
What data the client may provide
Data is provided voluntarily by the client directly when it is genuinely necessary for a specific task.
Identification
Name and other details
First name, last name, patronymic, date of birth, citizenship and other details if they are needed to fulfil the specific order.
Contacts
Communication and delivery
Phone number, email address, postal address and other data for communication or delivery.
Images
Photos and documents
Client photograph, document photograph or other image if the task cannot be completed without it.
Additional
Task-specific data
Information about the vehicle, education, migration, documents or other data required for the order.
Physical transfer of originals is usually not required
As a rule, necessary materials are transferred digitally through the chosen communication channel. Specific requirements depend on the nature of the order.
5 · Purpose
What data is used for
Information is used for specific practical tasks related to the client's request.
Order Fulfilment
Preparation of the result, consultation, support and execution of the agreed task.
Communication
Clarification of details, approval of mock‑up, timelines, cost and other order conditions.
Delivery
Arranging shipment of the result to the client via the chosen postal or courier service.
Operational Actions
Using the minimum necessary information to perform a specific operational action.
What data is not used for
Advertising mailings
Mass marketing
Sale of client data
Creation of advertising profiles
Targeted advertising
Automated profiling
6 · Communication channels
Messengers and means of communication
The client independently chooses a convenient communication channel. Availability of a specific platform may depend on the region and technical circumstances.
Telegram
Signal
Element
Session
SimpleX
Zangi
IMO
Gem Space
Important to understand the difference
Correspondence history, backups, technical logs, metadata and other elements related to the chosen messenger or email may be stored in the infrastructure of the respective provider. Shattof Service does not manage the internal storage systems of third‑party platforms.
Therefore, the client independently chooses the communication channel based on their own privacy requirements.
7 · Information storage
Where information may be located
Shattof Service does not maintain a single public client storage. Information may exist in several work environments that are used directly for communication and order fulfilment.
01
Correspondence history
In the messenger or email service chosen by the client.
02
Temporary work files
Materials necessary for the employee to fulfil the specific order.
03
Email inbox
If the client chose email for transferring materials.
8 · Retention period
How long information is stored
Work data is stored only as long as needed for the specific interaction.
30
calendar days
Approximate maximum retention period for work materials after full completion of the order, unless a different period is separately agreed for the specific interaction.
During the order
Information is used to fulfil the current task.
After completion
Work files and information are subject to deletion or archiving within technical capabilities.
Repeat request
For a new order, the client may provide updated data again.
9 · Deletion
Deletion of information
The client may send a request to delete information related to their inquiry or order.
Request
Write to the communication channel being used and specify that you need to delete information.
Order identification
If possible, specify the communication channel, date of the request or other information that helps identify the relevant materials.
Deletion
Work materials are deleted or archived within the technical capabilities of the relevant channel or device.
Message history, backups and other elements that exist solely in the infrastructure of the third‑party messenger or email provider may require separate deletion directly by the user through the corresponding platform.
10 · Third parties
Transfer of information to third parties
Shattof Service does not sell, rent or transfer client information to third parties for their own advertising, marketing or commercial purposes.
We do not transfer for third‑party purposes
- to advertising agencies;
- to advertising networks;
- to data brokers;
- to marketing companies;
- to partners for independent use of data.
When transfer is necessary for the order
In certain cases, limited transfer of information may be necessary directly for order fulfilment. For example, when sending the result to a carrier, the recipient's name, phone number and delivery address may be required.
In such cases, only the information necessary for the specific action is transferred.
11 · International services
International communication and data transfer
Shattof Service clients are located in different countries, so the chosen communication channels may use international infrastructure.
Communication channel
Chosen by the client
The client independently chooses a suitable messenger or email.
Infrastructure
Third‑party provider
Message transmission is carried out through the infrastructure of the chosen communication service.
Control
Limited
Shattof Service does not manage the internal storage of messages and metadata of third‑party platforms.
12 · Security
How information is protected
We strive to limit access to client information and not to use it outside the task for which it was provided.
Limited Access
Information is only accessible to persons directly involved in fulfilling the task.
Protected Devices
Work materials are stored on devices with passwords and available protection measures.
Minimisation
The need for data storage is assessed based on the specific order.
Deletion
After work is completed, temporary materials are subject to deletion.
Absolute security of third‑party platforms does not exist
Shattof Service does not control the infrastructure of Telegram, WhatsApp, Signal, Session, SimpleX, Element, WeChat, Zangi, IMO, Gem Space or email providers. Therefore, the security of information within the third‑party platform also depends on its own infrastructure, user settings and the policy of the specific service.
13 · Automation
Profiling and automated decision‑making
Not used
Automated profiling
Client communications are not used to automatically create psychological, commercial or advertising profiles.
Not used
Automated decisions about clients
Shattof Service does not make decisions about clients solely on the basis of automated analysis of their personal data.
14 · Age
Underage users
Shattof Service services are provided exclusively to persons aged 18 and over.
Shattof Service does not direct services at minors and does not intend to knowingly collect data from persons under 18.
If a minor accidentally provided information to Shattof Service, you can contact us through the communication channel being used to request its deletion.
16 · Client requests
Access, correction and deletion of information
The client may contact Shattof Service with a question about the data they have provided, request clarification or ask to delete work materials.
Access
What data exists
You can request information about work data related to a specific inquiry.
Correction
Clarification
Inaccurate data in an active order can be clarified through the communication channel being used.
Deletion
Destruction of work materials
The client may send a request to delete available work materials.
Restriction
Cease use
If necessary, the client may ask to stop further use of the provided data.
17 · Confidentiality
Principle of confidential interaction
Private information
Information obtained directly from the client is treated as confidential information about the interaction.
No commercial sale
Client information is not a commodity and is not sold to third‑party advertising or information companies.
No secondary use
Information is not reused to create advertising profiles or third‑party commercial databases.
18 · Changes
Changes to the Privacy Policy
18.1. Shattof Service reserves the right to amend this Policy when internal processes, used communication services or the structure of the website change.
18.2. The current version is published on the `/privacy` page.
18.3. The date of the last update is indicated at the top of the page.
Privacy
Need to delete information or ask a question?
Contact Shattof Service through a convenient communication channel and specify that your request relates to privacy or information deletion.
FAQ
Frequently asked questions about confidentiality
Visiting the website itself does not require registration and does not imply mandatory provision of name, phone number, email address, passport data or other personal data through the web interface.
No. Shattof Service does not use its own CRM system or personal account for maintaining a centralised client database.
Depending on the order, this may include name, contact details, delivery address, photographs, information about documents, vehicle, education, migration and other data necessary for the specific task.
For fulfilment of the specific order, communication with the client, preparation of the result and arranging delivery when necessary.
For third‑party advertising, marketing and commercial purposes — no. Limited transfer is possible only when directly necessary for the fulfilment of a specific order, for example when arranging delivery.
Telegram, WhatsApp, Signal, Element, Session, SimpleX, WeChat, Zangi, IMO, Gem Space and email.
Shattof Service does not maintain a centralised cloud storage of client documents. Information may exist in the chosen communication channel and in temporary work files necessary for order fulfilment.
Approximately up to 30 calendar days after full completion of the order, unless a different period is agreed for the specific interaction.
Yes. You can send a deletion request through the communication channel being used. Work materials are deleted within technical capabilities.
No. Client data is not used for targeted advertising, advertising mailings, profiling or creating marketing audiences.
No. Shattof Service does not use automated client profiling for decision‑making.
Yes. Depending on availability, you can use Signal, Session, SimpleX, Element and other supported channels.
Shattof Service
Confidentiality without unnecessary data collection
We aim to obtain only the information that is truly needed for a specific order, use it only for its intended purpose and not turn client information into an advertising or commercial database.